Own Collection Policy

How does your store’s own collection work?

Place your order online and pick it up at our Warehouse in Shah Alam, Selangor, Malaysia.

Choose your own pickup & collection option when placing your order

We’ll process your order for own pickup & collection option when your payment is done

We’ll confirm your order by emailing you when it’s ready within 3-5 working days

Pick it up at our warehouse’s pickup desk and show a valid photo IC that matches the name on the order.

*** When you come to pick up your items, please bring two people with you to our warehouse, as we do not have enough manpower to load the items from the floor into your vehicle.

What time can I collect my order at our Marketing Office’s small warehouse in Shah Alam?

Own Collection & Own installation Customers (For Malaysia and other countries). Our collection schedule is Mon-Fri (10am to 12pm – 1pm to 5pm). To confirm opening hours, you can contact our Warehouse & Delivery department directly.

Customers Collection Warehouse Address as Below:

No 15-G, Jalan Sungai Jeluh 32/201,
Persiaran Sungai Hampar, Seksyen 32,
40460 Shah Alam, Selangor, Malaysia.
Warehouse & Delivery Department Contact Number: Ms Hana (+6016 696 9400)

Our Warehouse Operation is Mon-Fri (10am to 12pm – 1pm to 5pm)

How will I know when my order is ready to be collected?

We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from Our our Warehouse & Delivery department. you can check and contact our Warehouse & Delivery department about own collection schedule directly with Ms Hana +(6016) 696 9400.

How long will the warehouse hold my order?

Once your order is ready for collection and you’ve been notified, the warehouse can hold your order for 30 days.

We will charge storage fee 5% monthly after 30 days.

What if I don’t collect my order?

If you don’t collect your order before the final date for collection, we’ll charge 10% of the order total amount per month and will send you an email for storage fee bill.

What do I need to bring in warehouse to collect?

When you collect your order, be sure to bring your ‘Ready To Collect’ email or SMS notification with your invoice. If you are unable to show either of these and you have been notified we will need to see photo IC that matches the name on the order.

Can someone else collect my order?

Yes – just forward on your ‘Ready to Collect’ email or SMS for them to show when they are in warehouse as proof of purchase. They’ll need to sign for your order, and we’ll send you an email to confirm that the order has been collected.

Where do I go in warehouse to collect my order?

Just head to the counter, and any of our team members will be able to help you with your collection.