Privacy Policy

At Office Furnitures Malaysia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how My Perfect Team Marketing (M) Sdn. Bhd. collects, uses, stores, protects, and discloses personal data when you visit our website, submit an enquiry, place an order, or communicate with us.

This Privacy Policy applies to personal information collected through our website, order forms, enquiry forms, WhatsApp communication, email communication, customer service channels, payment-related processes, and other interactions with Office Furnitures Malaysia.

By using our website, submitting your information, making an enquiry, or placing an order, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

We may collect personal information when you browse our website, register an account, place an order, submit an enquiry, request a quotation, fill in a form, contact our team, or communicate with us through WhatsApp, email, phone, or other channels.

We may collect your information when you:

• Visit or browse our website.
• Create an account or register on our website.
• Place an order or request a quotation.
• Fill in a form or submit an enquiry.
• Contact us by WhatsApp, email, phone call, website form, or social media.
• Submit warranty, return, exchange, refund, or service-related information.
• Interact with our website features, advertisements, product pages, or marketing content.

We may use your personal information for the following purposes:

• To process orders, payments, invoices, delivery, installation, and after-sales service.
• To reply to enquiries, quotation requests, customer service requests, and product-related questions.
• To arrange delivery, installation, collection, warranty service, repair, replacement, or return-related matters.
• To personalise your website experience and show relevant product information.
• To improve our website, products, services, customer support, and online shopping experience.
• To send order updates, delivery updates, quotation updates, invoice information, or service notifications.
• To conduct marketing, promotions, remarketing, customer follow-up, and business communication, where permitted by law.
• To detect, prevent, and respond to fraud, security issues, misuse of our website, or unauthorised transactions.
• To comply with legal, accounting, tax, regulatory, audit, or business record requirements.

We take reasonable steps to protect payment and transaction-related information. Where online payment services are used, transactions may be processed through secure third-party payment gateway providers.

We do not intentionally store full credit card information on our website server. Payment processing is handled by the relevant payment gateway or financial service provider, subject to their own security and privacy practices.

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help the website recognise your browser and remember certain information.

We may use cookies to:

• Remember and process items in your shopping cart.
• Save user preferences for future visits.
• Understand website traffic, page performance, and customer browsing behaviour.
• Improve website usability, product recommendations, and customer experience.
• Support advertising, remarketing, analytics, and marketing performance measurement where applicable.

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled, including cart, checkout, login, and preference-related features.

We do not sell your personal information to third parties. However, we may share necessary information with trusted third-party service providers who help us operate our website, process orders, deliver products, provide customer service, manage payments, perform marketing, or support our business operations.

These third parties may include:

• Website hosting providers and website maintenance providers.
• Payment gateway providers, banks, and financial institutions.
• Delivery, installation, transport, logistics, or courier service providers.
• Accounting, invoicing, audit, tax, and administrative service providers.
• Customer communication platforms, email service providers, WhatsApp-related communication tools, or CRM systems.
• Analytics, advertising, remarketing, and marketing service providers such as Google-related services, where applicable.

Our website may use Google services, including Google Analytics, Google Ads, Google Tag Manager, or other similar tools to understand website traffic, measure advertising performance, improve marketing campaigns, and show relevant advertisements.

Google and other third-party providers may use cookies or similar technologies to collect website usage data. You may manage cookie preferences through your browser settings or through privacy tools provided by Google, where available.

We may disclose your personal information if required by law, regulation, court order, government authority, enforcement agency, or where we believe disclosure is necessary to protect our legal rights, property, safety, customers, staff, business operations, or website security.

We implement reasonable security measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

• Our website may use SSL technology to help protect information transmitted through the website.
• Access to personal information is limited to authorised personnel and relevant service providers.
• Sensitive information is handled with reasonable confidentiality and security controls.
• We may review website security and update our systems to reduce known risks and vulnerabilities.
• Payment transactions are processed by payment gateway providers and are not intended to be stored as full card details on our server.

We retain personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer support, warranty records, business records, legal compliance, accounting, tax, audit, dispute resolution, and fraud prevention.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or restrict access to the information, where practical.

Subject to applicable law, you may contact us to:

• Request access to your personal information.
• Request correction of inaccurate or outdated personal information.
• Withdraw consent for marketing communication, where applicable.
• Ask questions about how your personal information is collected, used, or disclosed.
• Request deletion or restriction of certain personal information, subject to legal, accounting, warranty, order, or business record requirements.

To protect customer information, we may request verification before processing certain privacy-related requests.

We may send marketing messages, promotions, product updates, quotation follow-ups, or service-related communications where permitted by law or where you have interacted with our business.

You may request to stop receiving marketing communications from us. However, we may still send important order-related, invoice-related, delivery-related, warranty-related, or customer service messages.

Our website, products, and services are not directed to children. We do not knowingly collect personal information from children for marketing purposes. If you believe that a child has provided personal information to us, please contact us so that we can review the matter.

If a data security incident occurs, we will take reasonable steps to investigate, contain, and respond to the incident. Where required by applicable law, we may notify affected users, relevant authorities, or other parties within the required timeframe.

Our website may contain links to third-party websites, platforms, payment gateways, social media pages, or external services. We are not responsible for the privacy practices, content, security, or policies of those third-party websites. Please review their privacy policies before providing your information.

Your personal information may be stored, processed, or accessed by our website hosting provider, cloud service provider, payment provider, communication tools, or other service providers located in Malaysia or outside Malaysia. Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy requirements.

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, technology, or privacy practices. The updated version will be posted on this page and will take effect once published.

Privacy Enquiries

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@officefurnituresmalaysia.com

Company: My Perfect Team Marketing (M) Sdn. Bhd.

Address: No. 15-1A, Jalan Sungai Jeluh 32/201, Persiaran Sungai Hampar, Seksyen 32, 40460 Shah Alam, Selangor, Malaysia.

Website: www.officefurnituresmalaysia.my